|
|
 |
|
|
|
Encore Software, Inc.
Encore Software, Inc., is one of the fastest-growing software publishers and one of the largest privately held software firms in the industry. Encore's products
are distributed by all major software retail outlets and reach over 20,000 stores nationwide.
We designed a number of web based database applications for Encore using MS SQL Server and Active Server Pages including a Customer/Technical
Support Database Application. The web databases were deployed with effective integration to their Intranet. The purpose of the Customer/Technical Support
database application was to facilitate and improve customer response time to technical problems. The system contained a huge knowledge base that the customer
and technical support representatives could tap on instantly. The application provided the technical support personnel with various parameters to first identify the
technical problem in the database and then provide various possible solutions to the problem. We also designed and developed a state-of-the-art Information Technology
Strategy for them, which involved developing a business technology plan from a high level. We developed strategies for company-wide connectivity, databases and business applications.
|
|
|
|
|
| |
